SKU: SL-233
Buy Shiatsu Neck and Back Massager Online
Just like our 8 node back massager, these massage nodes can be adjusted up & down to the height that allows any member of the family to use this massager.
- Adjustable Neck Massage:The massage chair features 4 unique neck massage nodes that deep tissue massages the neck and shoulder to relieve tired & muscle tightness. Massage nodes can be adjusted up & down to the height that allows any member of the family to use this massager. This massager also comes as a neck and back massager with heat and gel nodes. Timer: 15 minutes. Warning: Not exceed a continuous massage of 15 Minutes per time, Not exceed 3 times use one day.
- Shiatsu Back Massager with Heat:The shiatsu back massagerfeatures 4 shiatsu massaging nodes that travel up and down relaxing your entire back. 3 shiatsuMASSAGE ZONES for your choices: Full Back, Upper back & lower Back.
- Spot massager function allows you to concentrate the kneading nodes on specific areas for pin-point relaxation. The Shiatsu nodes with optional heat function add gentle warmth to soothe muscle pain. The detachable INTENSITY CONTROL FLAP allows you to choose a softer or stronger massage.
- Rolling Back Massage with Adjustable Width:The soft rolling massage along the spine combats muscular tension and offers soothing relaxation across the whole back, and with adjustable width of the massage nodes to custom fit the body. VIBRATION SEAT MASSAGE -The 2 adjustable levels of intensity provide you a comfortable massage to the Hips and thighs.
- Ultimate Comfort:Use this massage cushion on a sofa, couch, recliner, office chair, or dining chair to make the ultimately comfortable seat in the house. The integrated strapping system secures it on chairs in place. UL approval desktop home adapter is included, the adapter is safe to use with both 110-120V & 220-240V electrical outlet.
- Perfect Gifts:This massage chair is a perfect fathers day gift for Dad, for man, friend, wife, or husband, and any of your loved ones for a birthday, party, or Christmas gift. Warning: Please stop using your device once you feel the shiatsu too strong for you.
WARRANTY AND RETURN POLICY
Warranty:
- If the product(s) is damaged or defective within a reasonable time,Snailaxoffers the warranty as below.
Period | Return for refund | or Return for replacement | Who paid shipping? |
Within 30 Days | Yes | Yes if undamaged | Snailax |
31- 90 Days | Yes after being justified | Yes after being justified | Snailax |
91 Days - 1 Year | No | Yes after being justified | Buyer |
1 Year - 3 Years | No | Only to buyers who have received an extended warranty | Buyer |
- Snailaxwarrants theproduct to be free from defects in workmanship and materials, undernormaluse, for a period of12 months (standard)fromthe original invoice date, except as noted below.Snailax products can be repaired or replaced within the warranty period orreturned for a refund (See “Refund Procedures”below) within 90 days if the products break down in the period of proper use.
- The warranty extends only toconsumer(s), NOT to any retailer(s) or reseller(s).
- This warranty is effective only if the product is purchased and operated in the countryin which theproduct is purchased.
- Warranty claims for product defects, unless an extended warranty is registered,expire 12 months from the purchase day.
- Warranty claimsCANNOTbe processed for items that have exceeded the warranty period.
- The warrantydoes NOT cover the replaced product.
- The warrantydoes NOT cover the refurbished product.
- The warrantydoeshave other limitations as below“Warranty Limitations”.
- To obtain warranty service on Snailax product(s), follow“Warranty Claim Procedures”
- Please keep the original packaging for 90 days for future returns if necessary.
WarrantyClaim Procedures:
- Any productthecustomer believes is defective andseeks for warranty,thecustomer must provide toCustomer Support:
- Valid proof of purchase (see below the definition of valid proof of purchase);
- Picturesand/or descriptionsare required to claim defectivemerchandise;
- Model number and SeriesNumber label attached to each product
- If thewarrantyclaim is justifiedby Snailax Customer Support,thecustomer(s) willobtain fromSnailaxa Warranty/Return Authorization Number (RMA Number) and prepaid shipping label.
- Snailaxreservesthe right to specify that items be returned to thedesignatedwarehouse for inspection or beinspected by our representativein the field or be retained by the customer.
- Any claim for defective merchandise returns must be packed in original packaging
- The item(s) will be repaired or replaced or arefundcredit will be issued(within 90 days from the date of original purchase) once the item(s) are delivered.
When returning items with RMA# and a prepaid shipping label provided by Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
Valid proof of purchaseunder this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com) or Snailax'sdirect-authorized resellers,currentlyonly atAmazon/eBay/Walmart.For product(s) obtained from other Channels, please contact the customer service of the Channel directly for the appropriatesolution.
Warranty Limitations:
This warranty does not include:
- Normal wear and tear
- Any condition resulting from other than ordinary residential wear or any use for which the productwas not intended, such as use in rental or contract trade or commercial use;
- Any condition resulting from incorrect or inadequate maintenance or care
- Damage resulting from misuse, abuse, negligence, accidents, or shipping damage, exposed toenvironmental conditionstemperatures, water,improperoperation,improper installation, improper use of electrical supply; transportation damage; theft; vandalism or .
- Damage resulting fromthe attachment or modification of any unauthorized accessories;
- Fail to show validproof of purchasethrough Snailax official store(www.snailax.com) or Snailax's direct-authorized resellers, such as Snailax official stores at Amazon/eBay/Walmart.
- Lost or stolen products
- Items that have expired their warranty period
- No quality-related issues (after 30 days of purchase)
- Free product/ Giftofferby Snailax
- unauthorized repairs or modification;
- Purchases from unauthorized resellers
- Replaced Product(s)
- Certified Refurbished products are not covered by the warranty
- AccessoriesProduct(s),eg. Adapters, cover etc.
- Dissatisfaction due to buyer’s remorse(after 30 days of purchase)
- Free return within 30 days excludes Alaska, Hawaii, and United States Minor Outlying Islands UM
- Please contact us orfill out the form for warranty registration within 60 days of purchase, otherwise, the warranty is void
Refund Procedures:
- Undamaged products can be returned for a full refund for any reason within 30 calendar days from the date of purchase or90 days if justified by Snailax support.Please reach out to Snailax customer support to initiate a return.Kindly state your reasons and providevalid proof of purchase.To be eligible for afullrefund,your item must be in the original packaging and you must havevalid proof of purchase.
- Snailax support will create RMA and send the prepared label to you.
- Once the returned item arrives at the Snailax’s warehouse for inspection, the refund process will begin.The refund will be credited back to the same payment method as your original purchase. Processing time typically takes 3-7 business days.
- Returns may be rejected if items do not meet the above requirement.A prepaid return label will be provided upon request. Contactsupport@snailax.com.
- If the purchase is not made through Snailax authorized stores at Amazon/Walmart/eBay, please contact the retailer directlyand follow their instructions for a refund.
Return an itemonyourownlabelfor the REFUND.
- Within 30 days from the date of your original purchase.
- Kindly state your reasons and provide your order number and which platform to purchase.
- Snailax support will create RMA and share the corresponding return address with you. You will prepare the shipping on your own.
- Your item must be in the original packagingand remains in unused condition.
- Refunds will be issued once the item arrives at our warehouse.
- Tips: for the refund to be processed in a timely manner, please be sure to send a return notification to Snailax by email with the following information: RMA, Name of the shipping carrier and tracking number.
The buyer will be responsible for shipping costsinthe following situations:
- Unauthorized returnswithout RMA#
- Returning products for any reason other than a proven defect
- Buyer’s accidental returns (e.g. forget to pick up the item)
- Returning defective items require international shipping
- Returning items claimed to have defects but were found by Snailaxinspection team tobe innormalcondition
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAXSHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT, INCLUDING, WITHOUT LIMITATION (1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION, RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND (3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE, AND WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpretation of these Terms of Warranty and Return Policy above and the right to change, modify, add or remove portions of these Terms at any time without prior notification.
Free Shipping On All US Orders (Except Alaska, Hawaii, and United States Minor Outlying Islands UM)
Handling time: 1 business day
Customerswho ship their orders within the US should expect to receive their orders within3 to7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
International Shipping Rates
Canada:
Free Standard Shipping on orders over $50 USDand charge$15 for orders under $50 USD.
Europe & United Kingdom:
Free Standard Shipping on orders over $79.99USDand charge$15 for orders under $79.99 USD.
Except for the countries mentioned above, we cannot deliver to other areas.If you cannot find the region you want to ship to on the product page, it means that the product is out of stock or not sold in this region.
Extra Shipping Cost Required
If an order is being shipped out to an incorrect shipping address, it is recommended to contact the carrier directly after an item ship to see what options might be available. For example, enrolling in UPS My Choice will allow you to track and manage your shipments. Other carriers may have their own options. If you insist on changing the address from our end, we have a fee for delivery requests to any other addresses.
NOTE:
We are unable to ship to P.O. Boxes, please email usatsupport@snailax.com if you have any questions.
Customer Services
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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Technical Support
If you need help or have questions about your order, please fill the form below orcontact our technical support team at support@snailax.com
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Marketing
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax?If you are a wholesales or an influencer who want to cooperate with us, please fill out the form below or send an email to sales@snailax.com
Snailax Corp. (US)
3914 Bestech Dr, Suite A, Ypsilanti, MI 48197
Tel:1.734.709.6982
Singapore Office
18 Cross Street, #02-101
JustCo S2061 at Cross Street Exchange,
Singapore 048423
Tel: +65-97509030
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security

Enjoy the benefits of a professional massage in the comfort of your home or office everyday.
This neck and back massager provides invigorating shiatsu massage to target soreness in your neck, shoulder or back. Get a professional masseuse feeling massage to alleviate body tired. overuse soreness in your lower lumbar, center back, upper back, shoulder, or neck – wherever you feel the most tension. The massager delivers a deep tissue massage that travels up and down your full back. You can also choose to focus the massage on your lower or upper back, or a specific spot for pinpoint relaxation. Your body will feel more relaxed and rejuvenated after massage.

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Refund Policy
WARRANTY AND RETURN POLICY
Warranty:
- If the product(s) is damaged or defective within a reasonable time,Snailaxoffers the warranty as below.
Period | Return for refund | or Return for replacement | Who paid shipping? |
Within 30 Days | Yes | Yes if undamaged | Snailax |
31- 90 Days | Yes after being justified | Yes after being justified | Snailax |
91 Days - 1 Year | No | Yes after being justified | Buyer |
1 Year - 3 Years | No | Only to buyers who have received an extended warranty | Buyer |
- Snailaxwarrants theproduct to be free from defects in workmanship and materials, undernormaluse, for a period of12 months (standard)fromthe original invoice date, except as noted below.Snailax products can be repaired or replaced within the warranty period orreturned for a refund (See “Refund Procedures”below) within 90 days if the products break down in the period of proper use.
- The warranty extends only toconsumer(s), NOT to any retailer(s) or reseller(s).
- This warranty is effective only if the product is purchased and operated in the countryin which theproduct is purchased.
- Warranty claims for product defects, unless an extended warranty is registered,expire 12 months from the purchase day.
- Warranty claimsCANNOTbe processed for items that have exceeded the warranty period.
- The warrantydoes NOT cover the replaced product.
- The warrantydoes NOT cover the refurbished product.
- The warrantydoeshave other limitations as below“Warranty Limitations”.
- To obtain warranty service on Snailax product(s), follow“Warranty Claim Procedures”
- Please keep the original packaging for 90 days for future returns if necessary.
WarrantyClaim Procedures:
- Any productthecustomer believes is defective andseeks for warranty,thecustomer must provide toCustomer Support:
- Valid proof of purchase (see below the definition of valid proof of purchase);
- Picturesand/or descriptionsare required to claim defectivemerchandise;
- Model number and SeriesNumber label attached to each product
- If thewarrantyclaim is justifiedby Snailax Customer Support,thecustomer(s) willobtain fromSnailaxa Warranty/Return Authorization Number (RMA Number) and prepaid shipping label.
- Snailaxreservesthe right to specify that items be returned to thedesignatedwarehouse for inspection or beinspected by our representativein the field or be retained by the customer.
- Any claim for defective merchandise returns must be packed in original packaging
- The item(s) will be repaired or replaced or arefundcredit will be issued(within 90 days from the date of original purchase) once the item(s) are delivered.
When returning items with RMA# and a prepaid shipping label provided by Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
Valid proof of purchaseunder this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com) or Snailax'sdirect-authorized resellers,currentlyonly atAmazon/eBay/Walmart.For product(s) obtained from other Channels, please contact the customer service of the Channel directly for the appropriatesolution.
Warranty Limitations:
This warranty does not include:
- Normal wear and tear
- Any condition resulting from other than ordinary residential wear or any use for which the productwas not intended, such as use in rental or contract trade or commercial use;
- Any condition resulting from incorrect or inadequate maintenance or care
- Damage resulting from misuse, abuse, negligence, accidents, or shipping damage, exposed toenvironmental conditionstemperatures, water,improperoperation,improper installation, improper use of electrical supply; transportation damage; theft; vandalism or .
- Damage resulting fromthe attachment or modification of any unauthorized accessories;
- Fail to show validproof of purchasethrough Snailax official store(www.snailax.com) or Snailax's direct-authorized resellers, such as Snailax official stores at Amazon/eBay/Walmart.
- Lost or stolen products
- Items that have expired their warranty period
- No quality-related issues (after 30 days of purchase)
- Free product/ Giftofferby Snailax
- unauthorized repairs or modification;
- Purchases from unauthorized resellers
- Replaced Product(s)
- Certified Refurbished products are not covered by the warranty
- AccessoriesProduct(s),eg. Adapters, cover, etc.
- Dissatisfaction due to buyer’s remorse(after 30 days of purchase)
- Free return within 30 daysexcludes Alaska, Hawaii, and United States Minor Outlying Islands UM
- Please contact us orfill out the form for warranty registration within 60 days of purchase, otherwise, the warranty is void
Refund Procedures:
- Undamaged products can be returned for a full refund for any reason within 30 calendar days from the date of purchase or90 days if justified by Snailax support.Please reach out to Snailax customer support to initiate a return.Kindly state your reasons and providevalid proof of purchase.To be eligible for afullrefund,your item must be in the original packaging and you must havevalid proof of purchase.
- Snailax support will create RMA and send the prepared label to you.
- Once the returned item arrives at the Snailax’s warehouse for inspection, the refund process will begin.The refund will be credited back to the same payment method as your original purchase. Processing time typically takes 3-7 business days.
- Returns may be rejected if items do not meet the above requirement.A prepaid return label will be provided upon request. Contactsupport@snailax.com.
- If the purchase is not made through Snailax authorized stores at Amazon/Walmart/eBay, please contact the retailer directlyand follow their instructions for a refund.
Return an itemonyourownlabelfor the REFUND.
- Within 30 days from the date of your original purchase.
- Kindly state your reasons and provide your order number and which platform to purchase.
- Snailax support will create RMA and share the corresponding return address with you. You will prepare the shipping on your own.
- Your item must be in the original packagingand remains in unused condition.
- Refunds will be issued once the item arrives at our warehouse.
- Tips: for the refund to be processed in a timely manner, please be sure to send a return notification to Snailax by email with the following information: RMA, Name of the shipping carrier and tracking number.
The buyer will be responsible for shipping costsinthe following situations:
- Unauthorized returnswithout RMA#
- Returning products for any reason other than a proven defect
- Buyer’s accidental returns (e.g. forget to pick up the item)
- Returning defective items require international shipping
- Returning items claimed to have defects but were found by Snailaxinspection team tobe innormalcondition
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAXSHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT, INCLUDING, WITHOUT LIMITATION (1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION, RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND (3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE, AND WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpretation of these Terms of Warranty and Return Policy above and the right to change, modify, add or remove portions of these Terms at any time without prior notification.